Legal
Terms of Service
Last updated 20 August 2026. These terms govern snow removal subscriptions sold by Island Park Snow Removal Co., a trading name of McCloud Services LLC.
1. The season
Subscriptions run for the winter season, billed monthly. Service begins once your property has been walked and marked, and ends at season close. Your subscription stops automatically at season end — you are not billed through the summer.
2. What triggers a visit
Your plan states an accumulation threshold. We also dispatch on wind capable of drifting your access shut, whether or not new snow has fallen. We decide when a trigger is met, using conditions at your property rather than a regional forecast.
3. Timing, and its limits
Your plan states a target window — for example cleared before a stated check-in time. We build routes to meet it and we sequence turnover days first.
These are targets, not guarantees. During sustained heavy snowfall, blizzard conditions, road closures, avalanche control, equipment failure or events outside our control, clearing may be delayed. We will keep working your property until it is open. Island Park routinely receives over twelve feet of snow a season; anyone promising an unconditional time guarantee here is promising something the weather does not permit.
4. What you agree to do
- Let us mark the property before first snow. Staking is what allows a driver to work your property correctly in the dark.
- Tell us what is buried. Sprinkler heads, pavers, landscape edging, septic lids, low walls, well heads, decorative rock, invisible-fence wire, anything under the snow line. If we do not know it is there, we cannot avoid it.
- Keep the area clear. Vehicles, trailers, snowmobiles and equipment left in the work area may prevent clearing. If we cannot access it, we cannot clear it, and the visit still counts.
- Agree where snow goes. Snow is stored on your property in the location agreed during the fall walk. By February those banks are large. We cannot remove snow from your property unless you have bought hauling separately.
5. Damage
We repair damage we cause to marked or clearly visible features. We are not responsible for damage to items concealed by snow that were not identified to us before the season, or to surfaces already in poor condition — cracked asphalt, loose pavers, failing edging.
Plowing marks gravel drives and can lift gravel onto adjacent ground; this is normal and not treated as damage. Report anything you believe we caused within seven days so we can look at it while the evidence is still there.
6. Ice
Plans that include ice melt apply it to walkways and steps. Ice melt reduces ice; it does not eliminate it, and it becomes ineffective at low temperatures. We do not warrant that any surface is free of ice, and clearing does not make a surface safe. Keeping your property safe for the people on it remains yours.
7. Proof of service
We photograph cleared access after visits and make those photographs available to you and, where you have asked, your property manager. The photo log is the record we rely on if there is ever a question about whether a visit happened.
8. Billing
Subscriptions are charged monthly in advance to the card on file, processed by Stripe. A failed payment may pause service until it is resolved — during winter, in Island Park, that is worth avoiding. Prices are for the season quoted; changes take effect the following season.
9. Cancellation
Cancel before the season begins and you owe nothing. Once the season has started, your place in the route has been allocated and the fall walk performed; cancellation takes effect at the end of the current billing month and amounts already charged are not refunded. We may end service for non-payment, unsafe conditions, or if access is repeatedly obstructed.
10. Limitation of liability
To the extent Idaho law permits, our total liability arising from the service is limited to the amount you paid us for the season in question. We are not liable for indirect or consequential losses — including lost rental income, cancelled bookings, refunds issued to your guests, or missed reservations.
11. Governing law
These terms are governed by the laws of the State of Idaho, and any dispute will be heard in Fremont County, Idaho.
12. Contact
McCloud Services LLC, 3402 N Hwy 20, Island Park, ID 83429. (208) 223-2382.